Política de reembolso

La Sportiva Product Return and Refund Policy (Europe)

Thank you for choosing La Sportiva products. To ensure a positive shopping experience and protect your consumer rights, please read this return and refund policy carefully before making a purchase.

This policy applies to La Sportiva products sold via this website and delivered to European Union (EU) member states; it has been formulated in accordance with relevant EU consumer protection laws.

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I. 14-Day Return Policy (No-Reason Returns)

In accordance with the EU Consumer Rights Directive (Directive 2011/83/EU), consumers have the right to return products without providing a reason within 14 days of receipt.

The return period begins on the day you—or a third party designated by you (other than the carrier)—take physical possession of the goods.

To request a return, please contact us via email within the 14-day period.

Return Email Address:
[RobYamamoto788@gmail.com]

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II. Return Conditions

To qualify for a full refund, returned products must meet the following conditions:

* The product is unused;
* The product remains in its original condition;
* The product has not been damaged due to misuse or mishandling;
* The original packaging is intact;
* All accessories, tags, manuals, and complimentary gifts are returned along with the product;
* An order number or proof of purchase can be provided.

Consumers may inspect the goods to a reasonable extent, similar to how they would in a physical store. However, if the product is used beyond what is necessary to establish its nature, characteristics, and functioning, the refund amount may be affected.

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III. Items Excluded from No-Reason Returns

Under relevant EU laws, the following items are generally excluded from the no-reason return policy (unless otherwise stipulated by law):

* Customized products;
* Products manufactured specifically to the consumer's specifications;
* Sealed goods that have been unsealed after delivery for health or hygiene reasons;
* Other items excluded from no-reason returns by law.

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IV. How to Request a Return

Please send an email to:

[RobYamamoto788@gmail.com]

And provide the following information:

* Order number;
* Purchaser's name;
* Email address used for the order;
* Product name;
* Reason for return (optional). Once customer service has reviewed your request, we will send you the return address and instructions.

Returning items without prior confirmation may result in processing delays.

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V. Return Shipping Costs

Returns Due to Quality Issues

If the item has:

* Manufacturing defects;
* Been shipped incorrectly (wrong item);
* Sustained damage during transit;

We will cover the return shipping costs after verification.

Returns Not Due to Quality Issues

If the return request is due to:

* Incorrect size;
* Personal preference (dislike);
* Change of mind;

Return shipping costs are generally borne by the consumer, unless otherwise stipulated by law.

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VI. Refund Processing

We will inspect the returned item upon receipt.

Once approved:

* The refund will be processed within 5–10 business days;
* Funds will be returned to your original payment account;
* The actual time for funds to appear in your account may vary depending on your bank or payment provider.

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VII. Refund Amount

Refunds for eligible orders typically include:

* The actual amount paid for the item;
* Standard shipping fees required by law to be refunded.

The following fees are generally non-refundable:

* Expedited shipping fees;
* Fees for value-added delivery services;
* Return shipping costs for non-quality-related returns.

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VIII. Damaged or Incorrect Items

If you receive:

* A damaged item;
* An item with missing accessories;
* An incorrect item;

Please contact us within **48 hours** of delivery.

Please provide:

* Order number;
* Photos of the item;
* Photos of the outer packaging;
* Description of the issue.

After verification, we will offer one of the following based on the situation:

* Free exchange;
* Replacement shipment;
* Full refund.

Contact Email:

[RobYamamoto788@gmail.com]

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IX. Order Cancellation

Before Shipment

You may request to cancel your order before it ships.

Upon confirmation, we will issue a full refund.

After Shipment

If the order has already shipped, please follow this return policy to request a return. ---

10. Refund Issues

If a refund fails due to any of the following reasons:

* Bank account issues;
* Payment platform restrictions;
* Issues with third-party payment providers;

We will contact you via email to assist in resolving the matter.

If you have any questions, please contact:

[RobYamamoto788@gmail.com]

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11. Statutory Consumer Rights

This policy does not affect the statutory rights consumers enjoy under the laws of the European Union and the Member State in which they reside, including but not limited to:

* The EU Consumer Rights Directive (Directive 2011/83/EU);
* Consumer protection laws of EU Member States;
* EU laws and regulations regarding e-commerce;
* Other applicable laws.

In the event of a conflict between this policy and mandatory legal provisions, the legal provisions shall prevail.

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If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact our customer service team.

Customer Service Email:
[RobYamamoto788@gmail.com]

We will respond to your email as soon as possible during normal business hours.