Shipping policy

Shipping Policy

Thank you for visiting our website.

To ensure you are familiar with our delivery processes and shipping services, please read this Shipping Policy carefully before placing an order.

This policy applies to all orders purchased through this website and delivered to locations within Europe (including EU member states).

---

I. Delivery Coverage

We currently support delivery to the following countries and regions (subject to the options displayed at checkout):

* Spain
* France
* Germany
* Italy
* Portugal
* Netherlands
* Belgium
* Austria
* Sweden
* Denmark
* Finland
* Ireland
* Luxembourg
* Poland
* Czech Republic
* Slovakia
* Hungary
* Slovenia
* Croatia
* Romania
* Bulgaria
* Estonia
* Latvia
* Lithuania

For other European countries, please refer to the information displayed at checkout.

---

II. Order Processing Time

Under normal circumstances:

* Orders will be processed within **1–3 business days**;
* Shipments are not processed on weekends or public holidays;
* Processing times may be extended during promotional events, holidays, or periods of high order volume.

We will notify you via email in the event of any special circumstances.

---

III. Delivery Time

Estimated delivery times are as follows (for reference only):

| Delivery Region | Estimated Delivery Time |
| ------ | --------- |
| Spain | 3–7 business days |
| Portugal | 4–8 business days |
| France | 4–8 business days |
| Germany | 5–10 business days |
| Italy | 5–10 business days |
| Other EU Countries | 5–12 business days |

Actual delivery times may vary due to factors such as the shipping carrier, weather conditions, public holidays, customs inspections, or other force majeure events. ---

IV. Shipping Information

We offer the following delivery services:

Free Shipping

Orders that meet the requirements of website promotions or minimum order value thresholds qualify for free standard shipping.

If an item is marked "Free Shipping" on the website, no standard shipping fee applies.

---

Standard Shipping

For orders that do not qualify for free shipping, the delivery fee displayed at checkout will apply.

---

Expedited Shipping

If expedited shipping is available, the specific cost will be displayed at checkout.

Expedited shipping fees are not included in free shipping promotions.

---

V. Logistics Providers

Depending on the destination country or region, we may use the following logistics providers:

* DHL
* UPS
* DPD
* GLS
* Correos
* SEUR
* Colissimo
* Other partner logistics companies

We will select the most suitable shipping method based on the delivery address.

---

VI. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number.

You can check the shipping status using the tracking information provided in the email.

If you do not receive tracking information after an extended period, please contact us promptly.

Customer Service Email:

[RobYamamoto788@gmail.com]

---

VII. Delivery Failure

Delivery failures may occur due to the following reasons:

* Incorrect delivery address;
* Incorrect contact phone number;
* Recipient refusal;
* No one available to sign for the package;
* Multiple failed delivery attempts;

Any additional delivery costs incurred as a result may be the responsibility of the customer.

If the order is returned to us, we will reschedule shipment after confirming with you.

---

VIII. Customs and Import Duties

For orders within the EU, if taxes have been handled in accordance with applicable laws, consumers generally do not need to pay additional import duties.

If additional taxes arise due to changes in local laws or policies, the consumer is responsible for these costs in accordance with local regulations (where applicable).

---

IX. Damaged or Lost Packages

If the package you receive:

* Has severely damaged outer packaging;
* Contains damaged items;
* Is missing items;
* Contains incorrect items;

Please contact us within 48 hours of receipt and provide:

* Order number;
* Photos of the item(s);
* Photos of the outer packaging;
* A description of the issue. Upon verification, we will provide one of the following options based on the specific circumstances:

* Replacement of the item(s);
* Exchange of the item(s);
* A full refund.

---

X. Delivery Delays

We will make every effort to complete delivery by the estimated time.

However, delivery delays may occur due to the following:

* Severe weather;
* Holidays;
* Customs inspections;
* Logistics company operational adjustments;
* Natural disasters;
* Government restrictions;
* Other force majeure events.

We will notify you promptly in the event of a delay.

---

XI. Order Modifications

If you need to modify the following details after submitting your order:

* Shipping address;
* Contact phone number;
* Recipient's name;

Please contact customer service as soon as possible.

Please note that if the order has already been shipped, we cannot guarantee that delivery information can be modified.

---

XII. Contact Us

If you have any questions regarding delivery, logistics, or order shipment, please contact us:

Customer Service Email:

[RobYamamoto788@gmail.com]